Terms and Conditions

Your contract with us will commence on the date of the students enrolment and will continue until terminated.

2. Supervision of students 

2.1 Students are supervised by us only whilst in their designated lesson.

2.2 At times it ay be necessary to physically manoeuvre a child into the correct position for alignment for example. We will do this professionally and correctly and you agree to us doing this 

3. Termination/Cancellation of Tuition

3.1 This agreement may terminated by you at the end of any month by giving notice at least four weeks notice prior to the end of that month.

3.2 Notice of termination must be emailed directly to: caitlin.generation.dance@gmail.com

4. Fees

4.1 Our charges for lessons are in accordance with our standard fees as set out on our website: www.generationdance.co.uk

5. Payment Dates

5.1 Payments must be made by bank transfer to our account : Barclays Account number: 23949249 Sort Code: 20-37-13 Ref: ‘Childs name’.

5.2 Payments must be received by the 1st of each month.

6. Late Payment Fee

6.1 If payment is not forthcoming you will be given seven days to make payment. If by this time payment is still not received a ‘late payment fee’ applies automatically of an extra £5 per lesson you are signed up to. 

7. Failure to pay

7.1 Without prejudice, if you fail to pay us on the due date, we may suspend provision of lessons until payment has been made in full. 

8. Missed Lessons

8.1 We do not credit lessons missed by students.

8.2 We do not credit for hall closures where we are not notified at least one month in advance.

8.3 We do not credit lessons missed due to school events.

8.4 We do not credit due to extreme weather (e.g. Lessons missed due to school closures and/or transport difficulties caused by snowfall or similar conditions)

8.5 If a student misses lessons due to prolonged illness please get in touch to 07734434526 to discuss alternative arrangements.

9. Parent Viewing 

9.1 Parent viewings occur at the end of each term. They may be done in two ways:

9.1.1 The parents will come to watch the entire lesson that their child is involved in.

9.1.2 The parent will be invited to a showcase that the students will take part in.

9.2 We will endeavour to let parents know whether you are invited to watch the whole lesson or the showcase.

10. Rescheduled Lessons

10.1 From time to time we may need to reschedule lessons, either temporarily or permanently due to bank holidays, inset days or for other reasons beyond our control .

10.2 Whilst we endeavour to minimise the inconvenience of rescheduling lessons we reserve the right to make changes to lesson schedules as they become necessary due to circumstances beyond our control. 

10.3 We may inform you of any change to the schedule by either:

10.3.1 Emailing the main email address we have on records

10.3.2 Leaving a message on the main phone number we have on records

10.3.3 Posting the information onto our Facebook pages

10.3.4 Posting the dates on our website 

10.4 We will try to let you know by all of the above ways but sometimes this may not be possible and we only may let you know by one of those.

11. Refusal of tuition 

11.1 We reserve the right to refuse to provide tuition to any student either temporarily or permanently, at our reasonable discretion.

11.2 Reasons for us choosing to exercise this right may include, but are not limited to:

11.2.1 Late, or non-payment of fees.

11.2.2 Student behaviour (or other incident) that has detrimental effect on the lessons of other students.

11.2.3 Any form of abusive or threatening language or comments made to our members of staff. 

11.3 Our exercising this right does not entitle the student/parent to any credit/refund of lesson fees.

12. Queries and Disputes  

12.1 Any outstanding balance must be paid on time even if you have a query or dispute regarding our service or the invoice.

12.2 We will use all reasonable haste to resolve any queries or disputes regarding our service. 

12.3 Please email us at caitlin.generation.dance@gmail.com to let us know your query/dispute within 24 hours of it arising. 

13. Basis of contract

13.1 The contract constitutes the entire agreement between the parties. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set our in this contract. Any brochure, or advertising by us, and any descriptions or illustrations contained in our brochures, are issued, or published in the sole purpose of giving an approximate idea of the services described in them. They shall not form part of the Contract or any other contract between us for the supply of our services which we provide.

14. Changes to lesson prices and to these Terms and Conditions

14.1 We reserve the right to change the price of lessons to reflect any change in our own circumstances as a dance school.

14.1.1 Details of any such changes are published in advance, and we will endeavour to give as much notice thereof as possible.

14.2 If you are unhappy with either the terms or conditions or revised prices you may terminate your relationship with us in accordance to paragraph 3.

15. Transfer of classes 

15.1 We are unable to transfer fees from one class to another unless the child has taken an exam and moves up to the next grade during the term or the teacher agrees that they are able to progress to the next grade without taking an examination.

15.2 We cannot allow fees to be transferred between classes for any other reason.

15.3 We cannot allow fees to be transferred between siblings/friends.

16. Photography 

16.1 At times we may take pictures or videos of your child to use on our website, social media: Facebook and Instagram and on posters and flyers.

16.2 We will not use full names in any photos or videos we use.

16.3 If you decide that you do not want your child to have photos or videos taken of them you must email caitlin.generation.dance@gmail.com with a formal message to let us know this is what you have decided.


Child protection policy

This is the Child Protection Policy for Generation Dance as of 13th February 2020

It comprises seven sections:

  • Introduction
  • Policy statement/aims
  • Promoting good practice
  • Good practice guidelines
  • Use of photographic/filming equipment
  • Recruitment and training of staff and volunteers
  • Responding to allegations or suspicions


Generation Dance recognises that in common with all organisations which make provision for children and young people it must ensure that:

  • The safety of the child is paramount
  • All children, whatever their age, culture, disability, gender, language, racial origin, religious beliefs and/or sexual identity have the right to protection from abuse;
  • All suspicions and allegations of abuse and poor practice will be taken seriously and responded to swiftly and appropriately;
  • All those working in the organisation in whatever capacity whether as paid staff, managers, trustees or volunteers have a responsibility to report concerns to the appropriate officer.
  • It recognises that Staff and volunteers are not trained to deal with situations of abuse or to decide if abuse has occurred.

Policy statement/aims

Generation Dance has a duty of care to safeguard all children involved at Generation Dance from harm. All children have a right to protection, and the needs of the particularly vulnerable must be taken into account. Generation Dance will ensure the safety and protection of all children involved through adherence to the Child Protection guidelines adopted by Generation dance, and has issued a Child Protection Policy 13th February 2020. A child is defined as a person under the age of 18 years (The Children and Young Persons Act 2001).

Policy aims

The aim of Generation Dances Child Protection Policy is to promote good practice:

  • Providing children and young people with appropriate safety and protection whilst in the care of Generation Dance
  • Allow all staff to make informed and confident responses to specific child protection issues

Promoting Good Practice

Abuse can occur within many situations including the home, school, the Third Sector and the sporting environment. A teacher, will have regular contact with young people and all suspicious cases of poor practice by those working within the organisation, will be reported following the guidelines in this document.

When a child enters into any of our activities having been subjected to child abuse in another environment, we will work with the appropriate agencies to ensure the child receives the required support.

Everyone at Generation Dance is encouraged to demonstrate exemplary behaviour to promote child safety and reduce the likelihood of allegations being made.

Good practice means:

  • Treating all young people and with respect and dignity;
  • Always putting the safety of each young person first;
  • Building balanced relationships based on mutual trust which empowers children to share in the decision-making process;
  • Making our activities fun, enjoyable and promoting fair play;
  • Ensuring that physical support required will be provided openly.
  • Maintaining professional spotting techniques;
  • Keeping up to date with technical skills, qualifications and insurance relevant to activities undertaken;
  • Involving parents/carers wherever possible. For example, chaperoning at performances.
  • Giving enthusiastic and constructive feedback rather than negative criticism;
  • Recognising the developmental needs and capacity of young people avoiding excessive involvement and not pushing them against their will;
  • Securing parental consent in writing to act in loco parentis, if the need arises to administer emergency first aid and/or other medical treatment;
  • Keeping a record of any injury that occurs, along with details of any treatment;

Practices never to be sanctioned

The following should never be sanctioned. You should never:

  • Engage in rough, physical or sexually provocative games, including horseplay;
  • Share a room with a child;
  • Allow or engage in any form of inappropriate touching;
  • Allow children to use inappropriate language unchallenged;
  • Make sexually suggestive comments to a child, even in fun;
  • Reduce a child to tears as a form of control;
  • Fail to act upon and record any allegations made by a child;
  • Do things of a personal nature for children that they can do for themselves;
  • Invite or allow children to stay with you at your home unsupervised.

N.B. It may sometimes be necessary for staff or volunteers to do things of a personal nature for children i.e. put them in the correct placement in ballet. These tasks should only be carried out with the full understanding and consent of parents and the individuals involved.

Incidents that must be reported/recorded

If any of the following occur it will be reported immediately to the appropriate officer and record the incident, also making sure parent/carer is notified. If you accidentally hurt a child;

  • If he/she seems distressed in any manner;
  • If he/she appears to be sexually aroused by your actions;
  • If he/she misunderstands or misinterprets something you have done.

Use of photographic/filming equipment

Generation Dance will take the appropriate care when using photos or video content. Consent to the use of photographic and/or filming equipment is sought from parents or the legal guardian of the child before joining Generation Dance and is only ever used for advertising purposes.

Recruitment and training of staff

Generation Dance recognises that anyone may have the potential to abuse children and that all reasonable steps are taken to ensure unsuitable people are prevented from working with children.

  • From time to time, i.e. performance shows, Generation Dance will require additional help in the form of volunteers or chaperones
  • Only female chaperones will be used
  • All staff – full or part time – and parental volunteers have been assessed to elicit information including a self disclosure about any criminal record;
  • A volunteer from outside the parental group will need to supply evidence of identity and a confidential referee, as well as the self disclosure;
  • Our child protection process includes training after recruitment to help staff be able to recognise signs and indicators of abuse;
  • Staff recognise their responsibilities to respond to concerns expressed by a child or young person;
  • Staff recognise their responsibilities to work safely and effectively with children;
  • Relevant personnel have attended a recognised first aid training course;

Responding to allegations or suspicions

There is a responsibility to act on any concerns by reporting these to the appropriate officer or the appropriate authorities. Generation Dance will assure all staff will fully support and protect anyone that reports his or her concern over potential child abuse including that a colleague is, or may be, abusing a child. Where there is a complaint against a member of staff there may be different types of investigation – a disciplinary or misconduct, a criminal or a child protection investigation.

Action if there are concerns

Any suspicion that a child has been abused by either a member of staff or a volunteer should be reported to Generation Dance, who will take such steps as considered necessary to ensure the safety of the child in question and any other child who may be at risk. If the allegation is clearly about poor practice; Generation Dance will deal with it as a misconduct issue.


Every effort will be made to ensure that confidentiality is maintained for all concerned. Information should be handled and disseminated on a need to know basis only including:

  • The studios;
  • The parents /carers of the person who is alleged to have been abused;
  • The person making the allegation;
  • Social Services/Police.

Information should be stored securely with limited access, in line with data protection laws.

Internal enquiries and suspension

Generation Dance will make an immediate decision about whether any individual accused of abuse should be temporarily suspended pending further police and social services inquiries. The safety of the child should remain of paramount importance throughout. Support to deal with the aftermath of abuse may be sought from local groups:

  • Social Services Duty Team – 686179
  • Victim Support – 679950
  • Child and Adolescent Mental Health Service – 642875

Allegations of previous abuse

Allegations of abuse may be made some time after the event. Where such an allegation is made, Generation Dance will follow procedures and report the matter to the Social Services or the Police.

Action if bullying suspected

Generation Dance takes all cases of bullying very seriously. Action taken to help the victim and prevent bullying in our organisation:

  • Encourage all children to speak and share their concerns.
  • Help the victim to speak out and tell the person in authority.
  • Investigate all allegations and take action to ensure the victim is safe. Speak with the victim and the bully(ies) separately.
  • Reassure the victim that you can be trusted and will help them, although you cannot promise to tell no one else.
  • Keep records of what is said (what happened, by whom, when).
  • Report any concerns to the Club Child Protection Officer or the school (wherever the bullying is occurring).

Action towards the bully(ies):

  • Talk with the bully(ies), explain the situation, and try to get them understand the consequences of their behaviour. Seek an apology to the victim(s).
  • Inform the bully’s parents.
  • Provide support for any staff or volunteers involved with the victim.
  • Impose sanctions as necessary.
  • Encourage and support the bully(ies) to change behaviour.
  • Inform all organisation members of action taken.
  • Keep a written record, and inform all staff of action taken.
  • Most ‘low level’ incidents will be dealt with at the time by staff and /or volunteers. However, if the bullying is severe (e.g. a serious assault), or if it persists despite efforts to deal with it, incidents should be referred to Generation Dance as in “responding to suspicions or allegations” above.

Information for Social Services or the Police about suspected abuse

A record will always be made at the time of the disclosure/concern, which should include the following:

  • The child’s name, date of birth, home address and telephone number.
  • Whether or not the person making the report is expressing their own concerns or those of someone else.
  • The nature of the allegation, including dates, times and any special factors.
  • Make a clear distinction between what is fact, opinion or hearsay.
  • Description of visible bruising or other injuries, but also any indirect signs, such as behavioural changes.
  • Details of witnesses to the incidents.
  • The child’s account of what has happened and how any bruising occurred.
  • Have the parents been contacted? If so what has been said?
  • Has anyone else been consulted? If so record details.
  • If the child was not the person who reported the incident, has the child been spoken to? If so what was said?
  • Has anyone been alleged to be the abuser? Record details.
  • Where possible referral to the Police or Social Services should be confirmed within 24 hours and the contact who took the referral should be recorded.

If you are worried about sharing concerns about abuse, you can contact Social Services or the Police direct, or the NSPCC Helpline on 0808 800 5000, or Childline on 0800 1111.

Privacy Policy and gdpr




Generation Dance is committed to protecting you and your dependents’ personal information. We are committed to providing a safe environment for all our customers, employees, casual and freelance workers and everybody who comes into contact with us, both physically and virtually (online). This Privacy Statement relates to the use of any personal information provided to us online or via application forms, telephone, email exchange, letters or correspondence.

Whenever you provide such information, we are legally obliged to use your information in line with current legislation concerning the protection of personal information, including the Data Protection Act 1998 and the General Data Protection Regulations.


The legislation sets out various data protection principles. These include that personal information is:

  • Used fairly and lawfully
  • Used for limited, specifically stated purposes
  • Used in a way that is adequate, relevant and not excessive
  • Accurate
  • Kept for no longer than is absolutely necessary
  • Kept safe and secure
  • Not transferred outside the European economic area without adequate protection


The legislation conveys various individual rights. These include the following:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erase
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling


The legislation requires that there is a clear legal basis for processing personal information. In general Generation Dance relies on the individual’s consent in order to process their data. 

When you participate in or sign up to any Generation Dance class, activity or workshop, we may collect and store personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number and date of birth, depending on how you are engaging with us. By submitting your details, you enable us to provide you with the products or services that you have selected.

When taking pictures of students in class or filming performances, Generation Dance ask for parental permission. Generation Dance may use the images resulting from the photography/video filming, and any reproductions or adaptations of the images for fundraising, publicity or other purposes to help achieve the group’s aims. This might include (but is not limited to), the right to use them in their printed and online publicity, social media, press releases and funding applications.

Generation Dance does NOT share your personal information with third parties, unless clearly stated. We do NOT sell your data, and neither do we buy data from third parties.

  • We will use your personal information for a number of purposes including:
  • To provide you with information about our products, services and activities and to deal with your requests and enquiries, including complaints 
  • For "service administration purposes", which means that we may contact you for reasons related to the service or activity you signed up for (e.g., change of details regarding a class you attend, etc.)
  • To contact you about an application you have made
  • To process your application for employment and where applicable your employment once appointed
  • As and when we need to use your personal information for reasons other than the ones specified above, we will ensure that we notify you first. You will be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.



Data processors are third parties who provide services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct. The following is a list of our main data processors.


When sending letters, parcels, publications and purchases we will share your postal address with the delivery service (Normally Royal Mail or Parcel Force).


We use a third party service, Go Daddy to host our website. Go Daddy are contractually obliged to treat any information on our private website as confidential and only use such information for the purpose of providing Generation Dance with web hosting.


A DBS checking service for Generation Dance teachers and chaperones is provided by Due Diligence Checking Ltd. Information provided by them to Generation Dance will only be shared with the individual concerned. The records are kept for 3 years and then deleted.

If you are under 18 and you provide us with information on an application form (online or printed), your parent(s)/guardian(s) permission will be required.


We keep the information we hold about our customers and students for as long as is necessary to deliver the services we are providing you with.


We use secure technologies to help protect your personal information from unauthorised access, use or disclosure. We store personal information you provide on computer systems which have carefully controlled access and which are located in secure facilities.

The security measures described above ensure that all reasonable steps are taken to protect your personal information. However, the nature of the Internet means that an absolute guarantee of security cannot be offered, and, as with all Internet transactions, you should be aware that there may be a small security risk when disclosing information online.


You have the right to access certain personal information held about you. If you wish to make a Data Subject Access Request, please contact


We may disclose your information to governmental agencies or entities, regulatory authorities, or other persons in line with any applicable law, regulations, court order or official request.



GDPR stands for General Data Protection Regulation and replaces the previous Data Protection Directives that were in place. It was approved by the EU Parliament in 2016 and comes into effect on 25th May 2018.

GDPR states that personal data should be ‘processed fairly & lawfully’ and ‘collected for specified, explicit and legitimate purposes’ and that individuals data is not processed without their knowledge and are only processed with their ‘explicit’ consent. GDPR covers personal data relating to individuals.

Generation Dance is committed to protecting the rights and freedoms of individuals with respect to the processing of children's, parents, visitors and staff personal data.

The Data Protection Act gives individuals the right to know what information is held about them. It provides a framework to ensure that personal information is handled properly.



Generation Dance is required to collect and manage certain data. We need to know parent’s names, addresses, telephone numbers, email addresses. We need to know children’s’ full names, addresses, date of birth along with any SEN or medical requirements.

We are required to collect certain details of visitors and chaperones to our dance school. We need to know visitors and chaperones names, telephone numbers, and where appropriate company name. This is in respect of our Health and Safety and Safeguarding Policies.

Although our teachers are freelance, Generation Dance is required to hold data on its Teachers; names, addresses, email addresses, telephone numbers, date of birth, National Insurance numbers and in some cases, photographic ID such as passport and driver’s license, bank details. This information is also required for Disclosure and Barring Service checks (DBS) and proof of eligibility to work in the UK. This information is sent via a secure file transfer system to DDC for the processing of DBS checks. DBS Numbers and date of issue are also held on a central staffing record. Copies of teachers DBS are shared with the respective schools in which the teachers work in for Safeguarding purposes.


At any point an individual can make a request relating to their data and Generation Dance will need to provide a response (within 1 month). Generation Dance can refuse a request, if we have a lawful obligation to retain data but we will inform the individual of the reasons for the rejection. The individual will have the right to complain to the ICO if they are not happy with the decision.


You have the right to request the deletion of your data where there is no compelling reason for its continued use. However Generation Dance has a legal duty to keep children’s and parents details for a reasonable time, Generation Dance retain these records for 3 years after leaving the dance school, children's accident and injury records for 19 years (or until the child reaches 21 years), and 22 years (or until the child reaches 24 years) for Child Protection records.

Teachers records must be kept for 6 years after the member of leaves, before they can be erased.

This data is archived securely onsite and shredded after the legal retention period.


Parents, visitors and staff can object to Generation Dance processing their data. This means that records can be stored but must not be used in any way, for example reports or for communications.


Generation Dance requires data to be transferred from one IT system to another; such as from Generation Dance to the Local Authority, for performance BOPA licences. These recipients use secure file transfer systems and have their own policies and procedures in place in relation to GDPR.


Parents, visitors and staff can object to their data being used for certain activities like marketing or research.


Automated decisions and profiling are used for marketing based organisations. Generation Dance does not use personal data for such purposes.


All paper copies of children's and staff records are kept in a locked filing cabinet. Members of staff can have access to these files but information taken from the files about individual children is confidential and apart from archiving, these records remain at the address at all times. These records are shredded after the retention period.

Information about individual children is used in certain documents, such as, a weekly register, medication forms, referrals to external agencies and disclosure forms. These documents include data such as children's names, date of birth, contact numbers and sometimes address. These records are shredded after the relevant retention period.

Generation Dance collects a large amount of personal data every year including; names and addresses of those on the waiting list. These records are shredded if the child does not attend or added to the child’s file and stored appropriately.

Generation Dance stores personal data held visually in photographs or video clips or as sound recordings, and written consent has been obtained via tour terms and conditions form. No full names are stored with images in photo albums, displays, on the website or on Generation Dance’s social media sites.

Any portable data storage used to store personal data, e.g. USB memory stick, are password protected and/or stored in a locked filing cabinet.


  • Manage and process personal data properly
  • Protect the individual’s rights to privacy
  • Provide an individual with access to all personal information held on them